Checklist

Vendor Standards

Provide dispatcher with an estimate time of arrival (ETA) for technician
Obtain before/after pictures of any and all repairs made w/out exception
If the tech arrives and is unable to locate the unit or encounters any other issues, contact dispatch and allow us to attempt to assist prior to leaving.
List the Downtime reference number on the invoice, along with the chassis, and container numbers. Please also confirm these numbers as accurate once onsite
List the position of any parts replaced on the invoice
List the cause of failure for any repairs made on the invoice
Provide a brief description of repairs listed on the invoice
If this is a tire replacement, list the DOT #’s for the on and off tire on the invoice
If this is an FMCSA, we will need a copy of the correctly filled out FMCSA form as well as pictures of the old/new stickers.
If repair costs will exceed $750, call us for an approval prior to proceeding with repair. Depending on the customer, an estimate may be required.
No truck work is to be done without approval from Downtime Fleet Management.
Provide dispatcher with a roll time at completion of service, along with necessary closeout details.